Frequently Asked Questions
Tenerife-Eats was originally set to begin in the summer of 2020, we realized we needed to get this out quicker to assist businesses be able to continue to trade during the coronavirus outbreak and everything that came with it, so we decided to supercharge our efforts of getting this platform live to assist local businesses. Our main goal is to provide a reliable, easy to use online ordering service to keep your bar/restaurant open for business and still providing a great service to your clients!
The product is a world leading mobile ordering solution, used by brands all over the world, it uses exactly the same technology, developed for independent outlets on a cost-effective managed/self managed basis with a low monthly payment.
It is a cloud-based solution, similar to a website in that you have your own secure platform and URL (web address) which you can personalise with your own branding, menus, offers and customer options from an easy-to-manage dashboard.
How does it work?
With no need for the customer to download an App, your menu can be accessed in seconds via a link or QR code from any mobile device (laptop, smartphone, tablet). Customers browse the menu, customise their order and pay you direct via Stripe when they are ready to check out (cash can be accepted also) . They then receive an order confirmation, which can include a collection, wait or delivery time and the order comes up on your management dashboard.
How Do I edit menu items and daily specials?
You have access to your own administration interface but we will set this up initially for you and then show you have you can make changes if you prefer to change yourself. We may be able to integrate with your existing till system (EPOS) via the Enterpise product.
What are my customers payment options?
We have a partnership with Stripe to facilitate all payments direct to your account. You can have the option to add cash on collection/delivery but in the current climate, contactless payment is the healthiest option.
Do my customers have to download an App?
No. there is no need for your customers to download or update an App. They will always have instant access to a live ordering platform through your unique link.
Is it possible to mark an item as sold out?
Yes, we will be able to demonstrate how this is done in the back end user friendly panel.
Do you charge a commission on orers?
No. This product was developed to help the hospitality industry during the coronavirus crisis and venues retain 100% or the order value. Most platforms such as Deliveroo and Just Eat charge around 25%.
Do you provide a delivery service?
No, this is purely a mobile ordering and payment solution. Your customers can collect from you at a designated time, you can arrange delivery to their home. You can also use this service in your premises to allow mobile ordering from tables.
Do you only deal with food/drink?
Is this system available worldwide?
The product is cloud and web based, so it is available ANYWHERE in the world, it is also available in many languages.
What about the new food allergy laws?
From December 2014, food businesses must provide allergy information to customers who need to avoid certain ingredients because of a food allergy or intolerance. Your menu can be configured in such a way that your customers are provided with all the necessary allergy information and nutritional facts and can filter by allergy or dietary requirements.